Shipping & Return Policy
SHIPPING INFORMATION
Orders are processed within 1-3 business days after payment confirmation. Once shipped, you will receive a tracking number via email. Shipping times vary depending on your location and the selected shipping method.
We currently ship to the United States, Canada, and select international destinations. Shipping fees are calculated at checkout based on weight and destination.
DOMESTIC SHIPPING (U.S.)
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
INTERNATIONAL SHIPPING
Delivery times vary by country and customs processing. Additional duties or taxes may apply and are the responsibility of the customer.
RETURNS & EXCHANGES
We accept returns within 14 days of delivery for unused and unworn items with original tags attached. Final sale items (marked as such) cannot be returned or exchanged.
HOW TO RETURN
- Contact our customer service team to initiate a return.
- Pack the item securely in its original packaging.
- Ship the return to the provided address (customer is responsible for return shipping costs).
Once received, refunds will be processed within 5-7 business days to the original payment method. Store credit may be offered in certain cases.
DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos for assistance. We will provide a replacement or refund.
EXCHANGES
We currently do not offer direct exchanges. To exchange an item, please return the original purchase and place a new order on annajoemets.com.
CANCELLATIONS
Orders cannot be canceled once processed. Please review your order carefully before completing checkout.
LOST OR STOLEN PACKAGES
We are not responsible for lost or stolen packages after delivery confirmation. If your tracking shows delivered but you haven’t received it, please contact your local carrier.
For any questions, please reach out through our contact form. Thank you for shopping at annajoemets.com!